How can we help you?

• Getting Started

  • What is xCube?
  • Who is xCube regulated by?
  • What can I invest in via xCube?
  • Where can I download the app?
  • What documents do I need in order to open a trading account?
  • Can I open my account Online?

• Account Information

  • Where do I find my account information?
  • How do I Reset my password?
  • How do I update my email address?
  • How do I update my mobile number?
  • How do I authenticate my Email address?
  • How do I authenticate my mobile number?

• Deposit and Withdrawal

  • What is buying power?
  • What is Withdrawable Cash?
  • How do I deposit funds in using bank transfer?
  • How do I deposit funds using online banking?
  • How can I deposit funds using credit card?
  • What is iVestor?

• Margin

  • Is margin available for all stocks?
  • What is a Margin Level?
  • What is a Margin Call?
  • What is a Stop Out Level?
  • Are there any fees associated with using the margin?
  • What is the difference between margin available and margin used?

• IPO

  • How many IPO shares can I get?
  • How many IPO shares can I get? Am I guaranteed IPO shares?
  • Who decides on the number of IPO shares I get?
  • How do I receive my IPO shares?
  • Are there any fees for subscribing to an IPO?
  • Can users subscribe to IPOs of DFM and ADX?

• Share Transfer

  • How can I transfer my shares to xCube?
  • How do I transfer my securities from DFM to xCube?

• SLB

  • What is SLB?
  • Is SLB available for all stocks?
  • How to participate in SLB?
  • What are the benefits for lenders?
  • What are the benefits for borrowers?
  • Can I choose which stocks to lend out?

• Orders

  • How do I place a new order?
  • How do I modify an order?
  • How do I cancel an order?
  • What is a Market Order?
  • What is a Limit Order?
  • How can I calculate the commission fees?

• Contact Information

  • How can I contact your support team?
  • Are there any fees associated with contacting support?
  • How do I raise a complaint?
  • How can I find you on social media?

• Omnibus

  • What is the omnibus structure?
  • What are the benefits of an omnibus structure for traders?
  • What are the benefits of an omnibus structure for brokers?
  • Why can’t I see the shares I bought from xCube when I log in using the ADX Application?